Umbria Quality

Written by Il Casale Grande Spoleto

agriturismo - spoleto

The Quality System of agriturist Umbria: Tradition, Clarity, Guarantee
The Agritourism “Il Casale Grande” was one of the 6 founding members of the Quality System of Agriturist Umbria, which numbered 30 associate members in 2004. The main objective of our certified and guaranteed quality system is to meet clients’ expectations in full, in relation to the specific quality-price level they have chosen  for their vacations in the umbrian countryside. The system started with a careful review of guests’ comments, gathered in over 200 agritourisms all over Umbria in the past 5 years; the next step was to provide special training to the agritourism operators to ensure that they are able to provide all that they promise, and to help them achieve their highest aims in their farms and agritourisms. Each element of the quality system needs to be coherent with the others: the truthfulness of informational and and promotional materials, the need to provide maximum comfort to the guests during their vacation, the warmth and friendliness of both the agritourism and its operators, the quality of all products served at meal times or sold at the farm. Every element of this quality system requires a permanent educational process on the part of all operators, and a continuous monitoring of services by means of clients’ evaluations of all farms which have chosen to be part of the quality system. The 30 umbrian farms which have subscribed to the Quality Agriturist Umbria Project in 2004 are listed in the web site www.agrituristperugia.it.